How can we help?

Ship your first gallery

From new studio to first delivery in under five minutes.

Customize your brand

Logo, colors, fonts, and the per-tenant vocabulary that lets you rename Encore features.

Use a custom domain

Serve galleries from your studio's own URL. Professional plan and up.

Sharing galleries with clients

Email send, password gates, expiry, and how to preview what the client will see.

Watermark options

Press, Personal, Portfolio, Encore. What each watermark looks like and when to use them.

Live mode (Pit Pass)

Stream new uploads to clients in real time. Concert and event use case.

The Encore Reel. Auto-generated highlight MP4

Every gallery generates a vertical 9:16 highlight reel automatically.

One Year Ago Tonight

Automatic client reactivation. One keeper from the night, twelve months later.

Plan tiers explained

Free, Studio, Professional, Studio Plus. What each unlocks and when to upgrade.

Cancel or downgrade your plan

What happens to your galleries when you stop paying.

Verify your email address

Why verification is required, and how to get the link if you missed it.

Two-factor authentication

Add a 6-digit code from an authenticator app to every sign-in.

Connect a Google account

Sign in with email + password or Google. Both unlock the same account.

API access

Bearer-token authenticated /api/v1/* endpoints for scripts and integrations.

Troubleshooting upload issues

What to do when uploads stall, fail, or photos don't appear in the gallery.